Reference

The Rules Behind Your Account

Terms, eligibility and account rules on one page, in the English you actually speak. Nothing is buried here: what you agree to when you open the account, what happens if you sign in from a region we cannot serve, and how we treat the…

Terms of useRegion eligibilityAccount rulesWallet checksData requests
fb777bd The Rules Behind Your Account
DATA AND ACCESS

How We Handle Your Account Data

Your data goes where it has to and no further. Account details sit behind the sign-in you control, and wallet checks run against the reference number the payment app hands you, not anything scraped off your phone. We confirm region before we confirm a transfer, because eligibility depends on local law and eligible regions. Ask what we hold and you get the same answer on desktop or mobile.

What we store

Your account wallet keeps your name, contact number, region and transfer history. We do not store your bKash or Nagad PIN, since that stays inside your own wallet app.

Cookies we set

Session cookies keep you signed in between pages, and clearing them logs you out. Security cookies remember the device you approved, so a new phone triggers an extra verification step.

How long we keep it

Transfer records stay for as long as tax and dispute rules require in your region. Close your account and we delete what we are not obliged to hold under those rules.

Changing or removing it

Ask for a copy, a correction or a deletion from inside your account, and we reply through the same channel. Region restrictions may limit what can be removed.

REACHING US

Where to Send a Legal Question

Terms questions, eligibility questions and data requests should not sit in the deposit queue. Use the route that matches the issue and you get an answer written against your own account, not a copy-paste reply. Three routes cover nearly everything, and each leaves a record you can point back to later. If a transfer is stuck rather than disputed, say that in your first line, because it changes who picks the message up.

Help chat in your account Sign in, open the help tab and choose the account or legal category. That routes your message to the team that reads terms and wallet checks, not the deposit queue.
Email the policy desk Write to the support address on our contact page with your account number and the clause you are asking about. Screenshots help, especially payment ones from bKash or Nagad.
Disputed transfers If a wallet transfer is held, send the bKash, Nagad or Rocket transaction ID and the amount in taka. We match it against the ledger before anything is released.

The Terms Questions You Keep Sending

Most messages we get about terms land on the same handful of points, so we answer them here instead of making you wait on a reply. If yours is not covered, the chat route above reaches the same team.

That depends on your local law and eligible regions. Open the account only if online gaming is permitted where you are; if it is not, our systems will block the region at sign-in.

bKash, Nagad, Rocket, Upay and bank transfer are listed because they are the routes we support. Each wallet's own rules apply to the transfer; ours cover what happens once the money reaches your account wallet.

Yes. Send the request from inside your account so we can tie it to the right record. We delete what we hold, but transfer records stay while tax and dispute rules in your region require them.

New wording replaces the old on the day it goes live. We flag material changes in your account notices. If you keep using the wallet after that date, the current terms apply.

Region checks run at sign-in because access depends on eligible regions and local law, and people travel. A new device or a different network triggers one, which is the security side working, not a fault.

Open the help chat inside your account and pick the legal category, or email the support address on our contact page. Quote the clause heading so the reply lands on the right paragraph.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.